Conflict Management by Second Level Physicians: Thomas-Kilmann Instrument
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Objective: To identify conflict coping styles in doctors from a second level hospital and the association and the academic degree association. Material and Methods: Observational, analytical, prospective, cross-sectional study with the application of the Thomas-Kilmann instrument in a second level hospital. The variables were age, sex, academic level, style of resolving conflicts and seniority. Descriptive statistics were used with frequencies and percentages, and inferential analysis with Pearson's χ² considering a value of p ≤ 0,05. Results: 63 of 200 physicians were surveyed, 36 women (31.5%), ages 21 to 67 years, mean 44; 24 general practitioners (37.5%) and 39 specialists (60.9%). Work experience from 1 to 40 years, average 12. Styles for managing conflicts: commitment 41 (32.5%), collaborator 38 (30.1%), evasive 25 (19.9%), competitive 11 (8.75%) and accommodating 11 (8.75%). When performing the inferential analysis with Pearson's χ² between conflict management style and physicians with and without specialty, the value of p was 0.1303; between gender, p = 0.629, and ages ≤ 39 years and ≥ 40 years, p = 0.578, without finding a significant difference. Conclusions: Physicians showed a predominance of commitment to face conflicts, followed by collaborator, evasive, competitive, and accommodating, with no association between gender, age, academic degree, or seniority.
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