Abordagem metodológica para a inovação e transformação digital dos processos de negócio. Um caso de estudo
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May 27, 2022
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Resumo
Os processos de negócio são a coluna vertebral de qualquer organização e sua inovação é um dos fatores críticos para alcançar os objetivos da transformação digital. Existem diferentes perspectivas metodológicas para a melhora de processos, por exemplo, a reengenharia, lean, seis sigma, os quais, aliás, não foram desenvolvidos no início para apoiar a transformação digital dos processos. No artigo se coloca uma abordagem metodológica para a inovação e transformação digital dos processos que se compõe de quatro fases: alinhamento estratégico, diagnóstico e análise do estado atual, inovação do processo, e transformação digital do processo. Para cada fase se propõem atividades e ferramentas baseadas na perspectivas BPM (Business Process Managment) e design thinking, misturadas com outras desenvolvidas pelo autor. Esta metodologia se aplica em um caso de estudo sobre a inovação de um processo de uma empresa do setor elétrico na Colômbia.
Keywords
Transformación digital, innovación de procesos, BPM, pensamiento de diseñoDigital transformation, process innovation, BPM, design thinkingTransformação digital, inovação de processos, BPM, design thinking
References
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Curedale, L. (2019). Design Thinking Process & Methods. California: Design Community College.
Dumas, M., La Rosa M., Mendling J., & Reijer, H., (2018). Fundamentals of Business Process Management. Berlin: Springer.
Fischer, M., Imgrund, F., Janiesch, C., & Winkelmann, A. (2020). Strategy archetypes for digital transformation: Defining meta objectives using business process management. Information & Management, 57, 1-13 https://doi.org/10.1016/j.im.2019.103262
Gomes, S., Santoro, F., & Silva, M. (2020). An Ontology for BPM in Digital Transformation and Innovation. International Journal of Information System Modeling and Design, 11, 52-77. https://doi.org/10.4018/IJISMD.2020040103
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Harmon, P. (2019). Business Process Change. San Francisco: Morgan Kaufmann.
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Kolko J. (2015). Design Thinking Comes of Age. Harvard Business Review, 15, 66–71. https://hbr.org/2015/09/design-thinking-comes-of-age
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Looy, A. (2020). Adding Intelligent Robots to Business Processes: A Dilemma Analysis of Employees. Attitudes. Business Process Management (pp. 435-452), 18th International Conference. En Lecture Notes in Computer Science.
Ludacka, F., Duell, J., & Waibel, P. (2021) Digital Transformation of Global Accounting at Deutsche Bahn Group: The Case of the TIM BPM Suite. En: vom Brocke J., Mendling J., & Rosemann M. (Eds.) Business Process Management Cases, Vol. 2. Springer.
OECD/Eurostat (2018), Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, 4th Edition, The Measurement of Scientific, Technological and Innovation Activities, OECD Publishing.
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Reis J., Amorim, M., Melão, N., & Matos, P. (2018). Digital transformation: a literature review and guidelines for future research. En: Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, 745, 411–421.
Romero, D., Flores, M. , Herrera, M., & Resendez, H. (2019). Five Management Pillars for Digital Transformation Integrating the Lean Thinking Philosophy (pp. 1-8). IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC).
Rojko. (2017). Industry 4.0 Concept: Background and Overview. Nuremberg,ECPE European Center for Power Electronics e.V., Germany
Singh, S. (1997). Control Total de Calidad. McGraw-Hill.
Stamatis, D. (2004). Six Sigma Fundamentals. Florida: CRC Press.
Stojanović, D. (2017). Digital economy and business process transformation: Challenges and risks. Economy: Theory and practice, 10. 80-90, https://doi.org/10.5937/etp1701080S
Tay, H. L., & Loh, H. S. (2021). Digital transformations and supply chain management: a Lean Six Sigma perspective. Journal of Asia Business Studies, 16, 340-343 https://doi.org/10.1108/JABS-10-2020-0415
Paschou, T., Adrodegari, F., Rapaccini M., Saccani N., & Perona M. (2018). Towards Service 4.0: a new framework and research priorities, Procedia CIRP, 73, 148-154, https://doi.org/10.1016/j.procir.2018.03.300
Vakulenko, D., & Kravets, A. (2021). Reengineering of business processes of agroindustrial enterprises in conditions of through digital transformation, Vestnik. Computer Sciences and Informatics, 3, 115–125, https://doi.org/10.24143/2072-9502-2021-3-115-125
Vukšić, V., Ivančić, L., & Vugec, D. (2018). A preliminary literature review of digital transformation case studies. International Journal of Computer and Information Engineering, 12, 737-742. https://doi.org/10.5281/zenodo.1474581
Walker, M. (2018). Revaluación de la transformación digital. El cambio obligatorio en la cultura y los procesos. Harvard Business Review. https://www.redhat.com/cms/managed-files/cm-harvard-business-review-digital-transformation-pulse-survey-f14828-201901-es.pdf
Womack J., & Jones, D. (2003). Lean thinking. New York: Free Press.
Viola, N. et al. (2012) Functional Analysis in Systems Engineering: Methodology and Applications. Systems Engineering - practice and theory. InTech. Rijeka.
Blosch, M., Osmond, N., & Norton D. (2016). Enterprise architects combine Design Thinking, Lean Startup and Agile to Drive Digital Innovation. https://www.gartner.com/en/documents/3200917
Butt, J. (2020). A conceptual framework to support digital transformation in manufacturing using an Integrated Business Process Management Approach. Designs, 4, 1-38 https://doi.org/10.3390/designs4030017
Cámara de Comercio de Santiago & PMG (2019). Desafíos en la evolución de las empresas hacia la transformación digital. https://www.pmgchile.com/wp-content/uploads/2019/05/Paper-ITD-VF.pdf
Cereja, J., Santoro, F., Gorbacheva, E., & Matzner, M. (2018). Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil. En: J. vom Brocke, & J. Mendling (eds) Business Process Management Cases. (pp. 5-12) https://doi.org/10.1007/978-3-319-58307-5
Culot, G., Nassimbeni, G., Orzes, G., & Sartor, M. (2020). Behind the definition of Industry 4.0: Analysis and open questions. International Journal of Production Economics, 226, 1-26 https://doi.org/10.1016/j.ijpe.2020.107617
Curedale, L. (2019). Design Thinking Process & Methods. California: Design Community College.
Dumas, M., La Rosa M., Mendling J., & Reijer, H., (2018). Fundamentals of Business Process Management. Berlin: Springer.
Fischer, M., Imgrund, F., Janiesch, C., & Winkelmann, A. (2020). Strategy archetypes for digital transformation: Defining meta objectives using business process management. Information & Management, 57, 1-13 https://doi.org/10.1016/j.im.2019.103262
Gomes, S., Santoro, F., & Silva, M. (2020). An Ontology for BPM in Digital Transformation and Innovation. International Journal of Information System Modeling and Design, 11, 52-77. https://doi.org/10.4018/IJISMD.2020040103
Guha, S., & Kettinger, W. J. (1993). Business process reengineering. Information Systems Management, 10, 13–22. https://doi.org/10.1080/10580539308906939
Hammer, M. (1990). Reengineering work. Harvard Business Review, 68, 104–112. https://hbr.org/1990/07/reengineering-work-dont-automate-obliterate
Hammer, M., & Champy, J. (1994). Reengineering the Corporation. Boston, Harpercollins
Harmon, P. (2019). Business Process Change. San Francisco: Morgan Kaufmann.
Jens R., (2018). Service 4.0 paves the way for technology support transformation. IBM White paper. https://www.ibm.com/blogs/services/2018/10/02/service-4-0-paves-the-way-for-technology-support-transformation
Kolko J. (2015). Design Thinking Comes of Age. Harvard Business Review, 15, 66–71. https://hbr.org/2015/09/design-thinking-comes-of-age
Julião, J., & Gaspar, M. (2021). Lean thinking in service digital transformation, International Journal of Lean Six Sigma, 12, 784-799. https://doi.org/10.1108/IJLSS-11-2020-0192
Karabegovi, L., Karabegovi, E., Mahmi, M., & Husak, E. (2020). Implementation of industry 4.0 and industrial robots in the manufacturing processes. En: Karabegovi, I. (ed.) NT 2019 (vol. 76, pp. 3–14). LNNS.
Kane G., Palmer, A., Phillips, D., Kiron, Buckley N., (2016). Aligning the Organization for Its Digital Future, MIT Sloan Management Review. https://sloanreview.mit.edu/projects/aligning-for-digital-future/
Looy, A. (2020). Adding Intelligent Robots to Business Processes: A Dilemma Analysis of Employees. Attitudes. Business Process Management (pp. 435-452), 18th International Conference. En Lecture Notes in Computer Science.
Ludacka, F., Duell, J., & Waibel, P. (2021) Digital Transformation of Global Accounting at Deutsche Bahn Group: The Case of the TIM BPM Suite. En: vom Brocke J., Mendling J., & Rosemann M. (Eds.) Business Process Management Cases, Vol. 2. Springer.
OECD/Eurostat (2018), Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, 4th Edition, The Measurement of Scientific, Technological and Innovation Activities, OECD Publishing.
Paper, D., Rodger, J., & Pendharker, P. (2001) A BPR case study at Honeywell. Business Process Management Journal, 7(2), 85-99. https://doi.org/10.1108/14637150110389416
Randhawa, K., Nikolova, N., Ahuja, S., & Schweitzer, J. (2021). Design Thinking Implementation for Innovation: An Organization's Journey to Ambidexterity. Journal of Product Innovation Management, 11, 62-70, https://doi.org/10.1111/jpim.12599
Reis J., Amorim, M., Melão, N., & Matos, P. (2018). Digital transformation: a literature review and guidelines for future research. En: Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, 745, 411–421.
Romero, D., Flores, M. , Herrera, M., & Resendez, H. (2019). Five Management Pillars for Digital Transformation Integrating the Lean Thinking Philosophy (pp. 1-8). IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC).
Rojko. (2017). Industry 4.0 Concept: Background and Overview. Nuremberg,ECPE European Center for Power Electronics e.V., Germany
Singh, S. (1997). Control Total de Calidad. McGraw-Hill.
Stamatis, D. (2004). Six Sigma Fundamentals. Florida: CRC Press.
Stojanović, D. (2017). Digital economy and business process transformation: Challenges and risks. Economy: Theory and practice, 10. 80-90, https://doi.org/10.5937/etp1701080S
Tay, H. L., & Loh, H. S. (2021). Digital transformations and supply chain management: a Lean Six Sigma perspective. Journal of Asia Business Studies, 16, 340-343 https://doi.org/10.1108/JABS-10-2020-0415
Paschou, T., Adrodegari, F., Rapaccini M., Saccani N., & Perona M. (2018). Towards Service 4.0: a new framework and research priorities, Procedia CIRP, 73, 148-154, https://doi.org/10.1016/j.procir.2018.03.300
Vakulenko, D., & Kravets, A. (2021). Reengineering of business processes of agroindustrial enterprises in conditions of through digital transformation, Vestnik. Computer Sciences and Informatics, 3, 115–125, https://doi.org/10.24143/2072-9502-2021-3-115-125
Vukšić, V., Ivančić, L., & Vugec, D. (2018). A preliminary literature review of digital transformation case studies. International Journal of Computer and Information Engineering, 12, 737-742. https://doi.org/10.5281/zenodo.1474581
Walker, M. (2018). Revaluación de la transformación digital. El cambio obligatorio en la cultura y los procesos. Harvard Business Review. https://www.redhat.com/cms/managed-files/cm-harvard-business-review-digital-transformation-pulse-survey-f14828-201901-es.pdf
Womack J., & Jones, D. (2003). Lean thinking. New York: Free Press.
Viola, N. et al. (2012) Functional Analysis in Systems Engineering: Methodology and Applications. Systems Engineering - practice and theory. InTech. Rijeka.
Como Citar
Aguirre Mayorga, H. S. (2022). Abordagem metodológica para a inovação e transformação digital dos processos de negócio. Um caso de estudo. Cuadernos De Administración, 35. https://doi.org/10.11144/Javeriana.cao35.amitd
Seção
Especial Transformação Digital em Tempos de Crise
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